Customer Feedback

Hi,
I just wanted to send a quick note to say how pleased I am with the service you provided me. I ordered a lovely pair of shoes from you but had to send them back for a smaller size, you replied to me emails quickly and with a very friendly tone.
Once you'd sent me the replacement ones, you gave me ring to let me know....superb! I now have the shoes again and they are perfect.
This is the kind of personal service you just don't see any longer, and I shall be recommending you to all.

Many thanks again,
Peter Hughes

Hi Ian
Just wanted to say a huge "Thank you" for getting my daughters Ugg boots here in time for Christmas.I only ordered them a few days before Christmas and accidentally ordered the wrong size. You managed to stop the order and arranged for the correct size boots to be despatched from another one of your shops.

Amazing service and what a relief to shop on a website where you can actually talk to someone if you have a problem.

I hope Bullfrogs appreciate your dedication to customer service Ian. I certainly do! 
                                                                                                                                               
Regards
Martina

Hiya all,
I just had to e-mail you to thank you for a first class service. I placed my order at around midday yesterday (11.12.09) hoping that I would receive my order in time for Christmas. I was astounded when they arrived at 11.15 am today (12.12.09) perfectly packaged. Thank you once again for superb goods in super fast time. I will definitely be a returning customer.
Merry Christmas & a Prosperous New Year

Mrs A Jones

Thank you so much!  I am very impressed with your companies strong customer services and excellent service!  I will be back! 
 
xx

Shirley

Dear Mr. Mark Turner (Bullfrogs),

Today, I received my order and everything is alright. I want to thank you for your promptness and I'm sure the quality of your products will encourage me to place a new order soon.
Thank you again!

Best regards,
Ionut

For the attention of Mark.
Hi Mark.

Many thanks for the Hoot Boots - arrived this morning - many congratulations on the speedy delivery - very pleased with them. Thanks also for your help yesterday. Kind regards, Catherine.

Hi Adrian
Just to let you know that I received my babycham shoes today. Thanks so much for sorting it for me I am so glad you had a pair and thanks also for the voucher which you sent.
Best regards
Sandra

Hi,
I received my order today...excellent service!
I had originally ordered the purple converse as in this mail....but was happy to take the pink ones to see if I liked them. Which I do.
The lady I spoke to on the phone yesterday was very, very friendly and helpful by the way.

-----Original Message-----
From: John [mailto:****@hotmail.com]
Sent: 12 September 2008 10:24
To: warehouse@bullfrogs.co.uk
Subject: Thanks

Hi,

Just to say thanks for the trainers I ordered recently.  A great price, well packaged and a speedy delivery- cannot ask for more.

Best wishes,

John

-----Original Message-----
From: Grahame [mailto:****@googlemail.com]
Sent: 09 August 2008 22:57
To: warehouse@bullfrogs.co.uk
Subject: Thank You

Hi there,

Just wanted to email and say how pleased I was with the service that I received on my first ever order. You contacted me to say that you were unable to ship next day delivery and consequently provided a saturday delivery at no extra charge as well as refunding my delivery charge. This was totally unexpected and really makes you stand out from the high volume, low customer care websites that seem to be all too common nowadays. I was so impressd that I have just placed another order for both me and my girlfriend!

Thanks again

Grahame

-----Original Message-----
From: Jenny [mailto:****@btinternet.com]
Sent: 28 August 2008 21:08
To: 'Bullfrogs Online'

Brilliant service yet again.  Thank you.  I will be back..!!

Jenny

Ian

Shoes arrived yesterday, thank you very much.

I have kept one pair and am returning the other today for refund.

Thank you so much for your speedy delivery and excellent service, it's rare these days.

Kind regards

Tanya

Thank you very much.

Also it's nice to deal with a company which has excellent customer service.

I will recommend your site.

Regards

Tanya

-----Original Message-----
From: JOHN [mailto:****@btopenworld.com]
Sent: 07 June 2008 20:42
To: warehouse@bullfrogs.co.uk
Subject: Thankyou . . . .

Dear Sir/Madam,

Just to let you know how pleased we were for the lovely shoes we ordered from you . . . . we are well pleased with them.

Colour exact as seen in picture  . . . .superbly packed (we noted the returns bag supplied as well, should we have needed it) and of course delivered on time . . . .what more could be a better service than that? !!

They will look really good with my husbands brown suite, to be worn at our son's wedding.

Thanks again,

Marilyn

-----Original Message-----
From: IVAN  [mailto:*****@btinternet.com]
Sent: 03 June 2008 13:31
To: warehouse@bullfrogs.co.uk
Subject: thank-you

Hi there!

I hope i have contacted the right department? i just wanted to say many thanks for my order which i received to-day. Brilliant service, a pleasure to deal with.

Also thank-you for the bag included in the parcel.

kind regards, Ivan